What is the cost for delivery?
Delivery is charged by weight. Anything up to 2kg will be sent by Royal Mail 1st class, anything over that will be sent by courier. All orders must include a valid UK address for delivery. For more information on a specific product, read the details on the individual product page or read our terms and conditions for further details. For orders over 25kg - please contact us for quote.
Will an invoice be included in the delivery package?
No, as most deliveries will be gifts, we do not send an invoice with the product itself. However all registered account holders can print a copy of their invoice at any time they wish once the order has been confirmed directly from the My Account services page.
When will my order be delivered?
Dispatch times on individual items will vary according to the product. Following dispatch, delivery times will depend on your location and the delivery option selected.
Please note: As our products are personalised, there is a dispatch lead time which may vary. We will dispatch your item at the earliest
Can an item be delivered outside the UK?
Yes, please contact us for more information.
What do I do if I have made a mistake on the personalisation?
As soon as you notice you have made a mistake on the personalisation contact us and make us aware of the error. Unfortunately, we are unable to guarantee that changes can be made if your item has gone into production but we will do whatever we can to help you.
What do I do if my order is incomplete?
If there is something missing from your order, the first thing to do is check the order status in your personal My Account page. Some items will be sent separately and only items marked 'Despatched' have been sent for delivery. If items have been despatched but have not arrived then follow the same process in the 'Why Has My Order Not Arrived?' section above. The 'My Account' option is only available to registered users. If you decided to order from our site using our guest services, then please contact us directly to see how we can help.
What do I do if my order is wrong?
If any part of your order is incorrect or isn't what you specified in your order then please contact us directly so that we can rectify the issue as soon as possible.
What do I do if my item is damaged?
We guarantee that any items that have been damaged in transit will be replaced immediately. Simply take a photo of the item, clearly showing the damage incurred and email it to firstname.lastname@example.org with details of your order and we will arrange for a replacement product to be sent out immediately.
How can I return an item?
We do our very best to make sure every item that is delivered to you is of such a quality that a return will not be necessary. However in the unlikely event that you do wish to return an item, please contact us and we will ensure the process is as simple as possible. Please note, we are unable to receive returns of perishable or personalised gifts.
What address do I send my return to?
The address for the item will depend on which product you have ordered. Please contact us and we will be able to advise you of the appropriate address for you.